Frequently Asked Questions

We are here to provide you with clear and honest answers that you have about our product, your privacy and safety, how we support you, and more. Our goal is to provide comprehensive support right at your fingertips, ensuring you feel confident and secure using The Hub Central.

The Product
Data & Privacy
Support & Help
Cost & Sign Up

About The Product

What is The Hub Central?
The Hub Central is a digital platform that helps people live independently at home, while staying connected to the support they trust. It brings care coordination, health monitoring, technology help, and connection into one easy-to-use “digital village.” It’s designed to support people across many care settings — including private homes, assisted living, and nursing facilities.
  • What information is collected
  • What is shared - No hidden data sharing
  • Be part of a community redefining how we live and care at home
  • Who can see it
  • People adults who want support, organization, and connection
  • Caregivers and family members who want clarity and peace of mind
No. The Hub is designed to feel simple and intuitive, even for people who don’t consider themselves “tech-savvy.” Friendly avatars guide you step by step, using voice or text.
No. The Hub is not a replacement for medical care. It is a support tool designed to help with daily life, routines, wellbeing and connection.

The Hub Central is a support platform, not a medical provider. It helps organize information and prepare users and caregivers for conversations with healthcare professionals.
No. The Hub can connect to compatible devices you already use, but it also works without them.

Data Privacy

Who can see my information?
Only the people you choose. You decide what is shared, with whom, and at what level of detail.
Yes. Data is encrypted, securely stored, and handled accordingEII following HIPAA-compliant standards. We never sell or misuse your information

Support & Help

What happens if something goes wrong?
If an unusual situation is detected or you request help, the Hub can notify trusted contacts based on the settings you choose

The Hub Central includes built-in guidance and support. Users can also access additional tech help resources if needed.

Yes. Step-by-step guides, walkthroughs, and help tools will be available within the platform to make getting started simple and comfortable.

Cost & Sign up

Is The Hub free during early access?
There is no cost to participate in the beta for the first 500 people, known as our “founding members”, who will receive exclusive perks, early access to features, discounts, and more. Participants will need a compatible wearable device for monitoring features, and access to a smart phone, computer or tablet to interact with our “digital village”. Purchasing devices is the user’s responsibility.
You can sign up through the Beta page on our website. Once registered, we’ll share next steps and updates as the beta launch approaches.
Yes. You can change settings, revoke access, or stop using the platform whenever you choose.

Still Have Questions?

If you don’t see your question here, you can:

We are always happy to help.

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